Refund & Cancellation Policy

Last Updated: January 2026

At VidRankerAI, we aim to provide a smooth experience for every user. This Refund and Cancellation Policy explains when refunds may be granted, how cancellations work, and how to request support in case of billing or technical issues.

1. Eligibility for Refunds

Refunds may be approved only in specific cases, such as:

• Duplicate payment: You were charged more than once for the same purchase.
• Billing error: A confirmed payment issue caused by our system.
• Verified technical issue: A platform issue that prevents you from accessing core features after troubleshooting with our support team.

2. Non-Refundable Cases

Refunds are generally not provided in the following situations:

• Credits already used: If any credits have been consumed, refunds are not applicable.
• Change of mind: Purchases made by mistake or due to personal preference.
• Partial usage: Requests for refunds after partial usage of credits or services.
• Account violations: Refunds will not be granted for accounts suspended due to policy violations, misuse, or fraud.
• Third-party payment issues: If the issue is caused by your bank, wallet, or payment provider, please contact them first.

3. Cancellation Policy

You may cancel your subscription anytime, if applicable. Cancellation stops future billing, but it does not automatically trigger a refund for the current billing cycle unless it qualifies under our refund rules.

4. Refund Request Timeframe

Refund requests must be submitted within 7 days of the payment date. Requests submitted after 7 days may not be eligible.

5. How to Request a Refund

To request a refund, please email our support team with the following details:

• Your registered email address
• Payment date and amount
• Transaction ID or Order ID, if available
• Reason for the refund request
• Screenshots or error details, if the issue is technical

6. Refund Processing Timeline

If your refund is approved, it will be processed within 5 to 10 business days. The time taken for the refund to reflect in your account may vary based on your bank or payment provider.

7. Chargebacks and Disputes

If you initiate a chargeback or payment dispute without contacting us first, your account access may be temporarily restricted while the case is reviewed. We recommend contacting our support team so we can help resolve the issue quickly.

8. Contact Us

For refund or cancellation requests, please contact:

Email: support@vidrankerai.com